Updated May 2024

  • Active Clients 573 (Clients we work with monthly or yearly)
  • Active Agreements 884 (Client agreements we invoice monthly or yearly)
  • Active Managed Services Agreements 232 (Clients agreements that we take all responsibility for – doesn’t include our Microsoft 365, antivirus, NBN, VOIP or hosting agreements)
  • Managed Devices 1074 (Clients devices we monitor and maintain)
  • Average (Year to Date) Support Tickets per day 8 (How many times our 573 total Clients, equalling thousands of staff, request our help in a single day)
  • Staff Count 4.5 (excluding a few website development staff overseas and our bookkeeper!)

KPTech use the latest tools available in the industry to ensure our efficiency in supporting our clients is fast and accurate.

We develop automation with these tools to free up staff resources so they can spend more time helping and researching solutions for our clients.

Automation is the key to our success and profitability, but also the key to our happy and loyal customers who expect the highest level of support. With clients staying loyal for over 20 years to Phillip Paradiso and KPTech, it’s a true testament to our motto of “IT Starts with care”.

Cary – our testament to “Old School”. Old School Business Morals, Old School Customer Service.