Gone are the days when businesses could wait days for a problem to be fixed. Time is money, and money still doesn’t grow on trees.
Many IT companies made themselves busy with inefficiency (and many do it today), lots of staff driving around fixing issues at an hourly rate. (I.e KPTech back in 2002-2004 when we were called Knowledge Plus)
KPTech now offers more efficient support to quadruple the number of clients we had over 10 years ago with 75% less staff. How? Managed Services and a back end IT setup that does a lot of the manual work automatically for us.
A growing number of small businesses are now attracted to Managed Services because it allows them to selectively outsource specific or complete IT management responsibilities to a company like KPTech for a predictable monthly cost, while benefiting from 24/7 monitoring, automatic maintenance of computers, fast remote support, proactive repair of potential problems and increased network reliability.
This is only a fraction of the overall productivity gains – but as a starting point they are very beneficial to small or large business in any regard. When you start adding small monthly costs for additional services like email archiving, antivirus/spyware protection, online backup, asset and inventory tracking, web usage reporting and filtering and the list goes on, you end up with a single monthly fee to cover almost every aspect of your IT infrastructure including the software you use, the support you want, the maintenance and updates you need and much more productive staff. (Not to mention less worried management.)
Managed Services puts the onus back on your IT Provider to take all the IT responsibilities you choose for a predictable cost per month. No more surprise invoices because it took 5 hours to fix a 1hr problem that could have been prevented in the first place with the right proactive monitoring. The bulk of the support costs are included in your fixed monthly fee! Your prices stay the same each month, and the IT provider picks up the bill if something doesn’t work correctly – hence the IT provider won’t last in business if they are constantly fixing issues for no additional payment from the client.
KPTech have been a Managed Services provider since 2006 – one of the first in South Australia to offer this service specifically tailored to small business.
Call us today on 1300 303 173 and find out how KPTech Managed Services can help your business!